Services

Whether you’re a one-time traveler or a regular frequent flyer.

We have the right package for you. In our daily work, we support companies of various sizes as well as individuals in making travel more pleasant and cheaper. In contrast to a normal travel agency, we like to use unconventional methods. To give you a better idea of how FTC works and the services we offer, we have included four different cases below to illustrate how we have supported some of our concierge clients in recent months.

For occasional travelers looking for comfort

Our entry-level membership is aimed at anyone who travels several times a year for business or pleasure and who wants additional comfort.

The business class membership includes a discovery call in which we define your goals and craft a tailor-made miles and points stategy for you. After six months we will meet for another call, review your progress and adjust the strategy if needed.

For Sophisticated Travelers Looking For The Best

Includes advice on all miles and hotel programs, extensive travel planning support and all First and Business Class membership services.

Our highest membership level combines strategic excellence in maximizing your miles, points and status with travel planning support which suits your needs. We arrange flights, hotels and rental car bookings to make your trips smooth and unforgettable.

For Frequent Travellers with High Expectations

As a First Class member, we design a miles and points strategy for you that suits your needs to save you time, money and stress.

After our discovery call we are happy to answer all questions related to miles and points you might have and give you strategic advice to boost your loyalty programs throughout your membership year.

Our Membership Levels

Whether you’re a one-time traveler or a regular frequent flyer.
We have the right package for you.

Business Class

299€

year

Optimization of miles and points strategy

Personalized initial setup

Strategy review and modification after 6 months

Partner Benefits

Exclusive FTC rates for Hyatt Hotels & Resorts

10% discount for Frequent Traveller Academies

Trip planning support

BRG-claims & tracking

Complaint Management

Personalized offer notifications.

Tripit Pro Membership

299€

Concierge

2500€

year

Optimization of miles and points strategy

Personalized initial setup

Strategic advice throughout your membership

Trip planning support

Status Match Consulting

BRG-claims & tracking

Unlimited booking of award tickets

Optimization of credit cards

Complaint Management

Personalized offer notifications.

Partner Benefits

Exclusive FTC rates for Hyatt Hotels & Resorts

Tripit Pro Membership

25% discount for Frequent Traveller Academies

2500€

First Class

899€

year

Optimization of miles and points strategy

Personalized initial setup

Strategic advice throughout your membership

Partner Benefits

Exclusive FTC rates for Hyatt Hotels & Resorts

15% discount for Frequent Traveller Academies

Trip planning support

BRG-claims & tracking

Complaint Management

Personalized offer notifications.

Tripit Pro Membership

899€

More information​

Discounts

FTCircle members receive a discount on our services. The discount level depends on the membership level. You can find the current discount levels in our price chart.

Personalized status support for airlines & hotels

Together with you, we will check the current status of your point accounts and your further travel plans to develop an individual strategy as to how you can most efficiently achieve your desired status. We will be at your disposal for one year for any questions regarding your status goal.

Personal booking service incl. BRG claims and point optimisation

You want to be sure to always stay at the lowest price and not miss any extra points with your booking? We will make the booking for you, research for you whether a best price guarantee is applicable and make sure that you stay at the lowest rate. We also check whether there is a promotion that will allow you to collect extra points and register you for it before you book. We process your order within 24 hours – 7 days a week, even on public holidays. You can reach us by mail.

Information regarding EU compensation and travel law

Flight delays, overbooking, downgrades and delayed or lost luggage … The list of problems that can occur during air travel is long. Fortunately, the legislator has created clear rules on what you are entitled to as compensation. We would be happy to check in general which compensation you are entitled to and support you in enforcing your claims with the help of a lawyer.

Complaint Management

Are you dissatisfied with the performance of an airline, hotel or car rental company? We will investigate your complaint, compile the necessary evidence and file a complaint with the company concerned with the aim of obtaining adequate compensation for you. We reserve the right to reject obviously unfounded complaints.

Status / Points Tracking (Beta)

We will keep an eye on a points account of your choice and check that all Reward, Status and Bonus Points are credited correctly. If points are missing, we automatically take care of the claim process.

Mileage program optimization for Hotels

We will review your current status strategy for hotel programs and make an individual proposal which programs best fit your travel profile. This way you will receive a valuable status and more free nights more quickly.

Optimization of car rentals

We will review your current status strategy in the area of car rental programs and make an individual proposal which programs best fit your travel profile. This way, you’ll receive a valuable status and more frequent upgrades and rewards more quickly.

Optimization of credit cards

We check your credit card portfolio for savings and optimization possibilities according to your requirements.

Personalized consulting - within 12 hours

You can contact us through a variety of channels and we will process your request within 12 hours. Depending on your wishes, we will contact you in writing or via our personal callback service.

Status Match Service

We check whether you can get a status match with the airline or hotel chain of your choice and take care of the necessary formalities for you. If the status match fails, we will look for an equivalent alternative and try again.

Personalized award booking service

We book your desired trip with your hotel and frequent flyer points at the best possible rates. On request, we will also provide you with individual recommendations on how to best use your miles and points for an unforgettable holiday.

Automated registration for promotions

We will keep an eye on the bonus program of your choice and make sure that you are always signed up for all available promotions so that you receive the maximum number of points.

Personalized status match consulting

We will review your current status strategy in the areas of frequent flyer programs, hotels, rental cars and make an individual proposal as to which programs best fit your travel profile.

This way, you will receive a valuable status and frequent rewards nights and flights more quickly. In addition, we will review your credit card portfolio for savings and optimization opportunities according to your service needs.

Optimization of airline loyalty programs

We will review your current status strategy in the area of Frequent Flyer Programs and make an individual proposal as to which programs best fit your travel profile. This way, you will receive a valuable status and award flights more quickly.

TripIt Pro® Membership

TripIt is the best way to organize and keep track of your travel plans. The Pro membership provides real-time flight status notifications and many other features. For our Concierge members, TripIt Pro membership is included.

TripIt Pro® Management

We manage your TripIt Pro account for you and make sure that all bookings are correctly improted into TripIt. This way you always keep track of your trips.

SAVE COSTS

We put together the trips you want in such a way that you save a lot of money – and that we add additional comfort. See for yourself.

SECURE LOUNGE ACCESS

In addition, achieve your dream status & enjoy lounge access, comfort and boarding priority in the future.

PERMEANENT AVAILIBILITY

We are permanently available and put your inquiries together within 2 working days. Guaranteed.

FAQ

Frequently asked questions about FTCircle:

What makes FTCircle unique?

FTCircle offers each member tailor-made solutions that are adapted to their individual travel behaviour. Our advice is as individual as our members are. If you would like to see for yourself, make an appointment today for a free and non-binding initial consultation.

Which membership is the right one for me?

Our memberships differ in scope, but not in the quality. If you travel occasionally, the Business Class Membership offers you advice on a mileage programme and a hotel programme at a particularly favourable price. Are you travelling worldwide with various airlines, are you a customer of various hotel chains and have high demands on comfort? Then our Concierge Membership is made for you. It includes all our services and advice on all mileage programmes. You also benefit from exclusive partner advantages, such as included lounge access at over 1000 airports regardless of travel class and airline or Intercontinental Ambassador status. If you are not yet sure which membership is best for you, please contact us to arrange a free initial consultation.

Does FTCircle offer travel consulting for companies?

We know what makes a successful business trip. We offer our comprehensive services for corporate clients of all sizes on request.

I travel almost exclusively on business and have little influence on travel planning. Can FTCircle help me anyway?

Especially for business travellers, amenities such as lounge access, priority check-in, fast track, room upgrades and club access a real treat. We will check which way you will get these benefits the fastest.

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